Refund Policy

Full refund — before kit lock

You can request a full refund any time before you click "Lock the kit" on your host dashboard. Changed your mind? Friends never submitted? Event got canceled? Email us and we'll refund the full amount.

After kit lock

Once you lock the kit, the composed PDF, Case Closed card, and Screen Kit are generated and emailed. At that point the product has been delivered and refunds aren't automatic — but we'll always try to make it right. Reach out and tell us what happened.

Safety conflict refund

If our safety-conflict detector flags your group's answers as incompatible with the case (someone marked death jokes off-limits but was assigned the victim role, for example) we will warn you before lock. If after warnings you decide not to proceed, you get a full refund regardless of timing.

Business orders

Business and venue orders can be refunded in full until 48 hours before your scheduled event. After that, we can issue a 50% credit toward a future event. Personalization work and rush-delivery add-ons are non-refundable once the work has begun.

How to request a refund

Email thenightbloodchronicles@gmail.com with your order number (included in your purchase email) and a short note. We respond within one business day. Approved refunds process through Stripe within 5-10 business days.

Promo codes and discounts

Refunds are issued for the amount you actually paid, minus any Stripe fees we incur on the refund. If you used a promo code (e.g., WELCOME5) your refund reflects the discounted price.

Chargebacks

Please email us before filing a chargeback with your bank. Nine times out of ten we can solve the problem faster than Stripe can.